Policy
Cancellation policy
A “booking contract” is a reservation of a room or rooms, for an agreed period, accepted by us. A provisional booking will be held 7 days after the initial enquiry. Written confirmation together with a deposit equivalent to the cost of the first night stay is required. If no deposit is received within 7 days, the booking will be deemed to have been cancelled. No refund of deposit will be made in the event of a cancellation.
Cancellation within 14 days before arrival, guests are responsible for the full cost of the booking for the reserved period unless the room is re-let. If guests are departing earlier than scheduled the same cancellation policy applies. There will be exceptions for special cases.
We cannot take responsibility for loss caused by factors which we cannot control, such as disruption to timetables, or ferry cancellation as a result of strike action, mechanical breakdown or adverse weather conditions. We recommend that travel insurance be purchased to cover such eventuality.
Payment
We regret we are unable to process credit cards. The balance of payment is required at time of departure, and may be made in cash, sterling cheque with bankers card, or sterling denominated travelers checks. Full banking facilities and bank machines are located close by.
Check-in and check out
Check-in: between 16.00 p.m. and before 20.00 p.m. on day of arrival.
Check out: before or no later than 10.00 a.m. on day of leaving. If not, we reserve the right to charge you for an extra night’s accommodation per person.
Smoking
Smoking is not permitted in our house.
If smoking is discovered in the rooms guests will be asked to leave and to pay £ 150.00 towards complete cleaning and steaming of the bedroom bedding, carpet and curtains.
Damages
Any damage caused to our property has to be reported to us immediately. Guests will be responsible for the repair or replacement of any breakages, loss or damage to our property and furnishings and will have to pay before departure.
Guests will be charged £ 14.00 for the loss of keys: key bedroom and front door key.
Low alcohol policy
Please note that only moderate drinking is allowed.
Our house offers a quiet, civilised atmosphere and this must be appreciated by our guests at all time.
Guests are also requested to keep noise to a minimum after 10 p.m.: television and radio.
Guest responsibility
Cars parked at owners risk. Make sure all doors are locked.
No responsibility is accepted by us for any loss, damage or injury to person or property.
We reserve the right to terminate your booking immediately without being liable for a refund or compensation where you engage in unacceptable behaviour that causes disturbance to us or our guests.
Pets
No pets are allowed in our house.
Privacy Policy
This Privacy Policy sets out how Rosaburn Lodge Guest House uses and protects any information that you provide when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page and changes to this Privacy Policy are effective when they are posted on this page. You should check this page from time to time to ensure that you are happy with any changes.
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, County, Post Code, City
- Company name
Use of Data
We use the collected data for various purposes:
- to contact you regarding any enquiries or reservation requests you may have sent us;
- to organise your reservation;
- we are legally obliged to keep a record of our guests’ names for 5 years for accounting purposes.
We never sell your Personal Data and would only pass it on to a third party at your request and with your explicit consent.
Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data
1) Legal Requirements
We may disclose your Personal Data if we believe that such action is necessary:
- to comply with a legal obligation
- to protect and defend our rights or property
- to prevent or investigate possible wrongdoing in connection with the service we provide
- to protect the personal safety of users of the service we provide or the public
- to protect against legal liability
2) Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
3) Your Rights
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
- To access and receive a copy of the Personal Data we hold about you
- To rectify any Personal Data held about you that is inaccurate
- To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide us with. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.
Cookies
1.1 Similar to other commercial websites, our Website uses a technology called “cookies” and web server logs to collect information about how our Website is used. A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies
1.2 Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.
1.3 Cookies do not allow us to gather any personal Information about you and we do not store any personal Information that you provided to us in your cookies.
1.4 We use ‘session’ cookies to improve the quality of your experience on the website and which are automatically deleted when you close your browser.
1.5 You can refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website.
Google Analytics
We do not use Google Analytics, Webalizer, Matomo or any other similar data gathering and analysis service/software.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Contact Us
By email: info@rosaburnlodge.co.uk
By phone: 01770 302383
